cu777's Privacy Policy — Your Information Is Our Responsibility

Welcome to the cu777 platform. This privacy policy ("Policy") applies to every member who uses cu777's website and related services. When you register with cu777, use our services, or contact us in any way, you agree to the terms of this Policy.

We believe you should have complete control over your personal information. That is why we are always transparent about what data is collected, why it is collected, and how it is stored. If you have any questions after reading this policy, our support team is ready to help at any time.

cu777 collects information in two ways — information you provide directly, and information generated automatically while you use our services.

Information you provide directly:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Residential address.
• Document details submitted for identity verification (as part of the KYC process).
• Payment transaction details — such as bKash, Nagad, or Rocket account numbers.
• Messages and attachments you provide when contacting the support team.

Automatically collected information:

• IP address and device identification details.
• Browser type, operating system, and language settings.
• Your activity on the platform — login times, pages visited, and game session details.
• Information collected through cookies and similar tracking technologies.

cu777 uses your information only for lawful and fair purposes. Those purposes are listed below:

• Account management: To create, verify, and maintain your account.
• Payment processing: To complete secure financial transactions via bKash, Nagad, and Rocket.
• Service improvement: To enhance the overall quality of the platform and add new features.
• Security and fraud prevention: To detect and prevent unauthorised access and fraudulent activity.
• Responsible gaming: To identify potentially risky behaviour and provide timely support to users.
• Communication: To send important notices, transaction confirmations, and support-related information.
• Legal compliance: To comply with applicable laws and regulations.

Your information is not used for any purpose beyond the list above. We do not sell or exchange your information.

cu777 follows industry-standard security measures to keep your personal and financial information safe. Our platform uses SSL (Secure Sockets Layer) encryption, which keeps your information fully protected during data transmission.

Data stored on our servers is subject to access-control measures — only authorised personnel can access the information they need. Regular security reviews and tests are conducted to identify any vulnerabilities.

Please keep in mind — no technology can guarantee that data transmission over the internet is 100% secure. We therefore ask you to keep your password safe and not share it with anyone.

cu777 does not sell or lease your personal information to third parties for any commercial purpose. However, sharing information may be necessary in certain situations, such as:

• Payment partners: Only the minimum necessary information is shared to complete transactions via bKash, Nagad, and Rocket.
• Technology service providers: With technology partners required to operate the platform — who are bound by our privacy policy under contract.
• Law and regulations: To fulfil legal obligations in response to a court order or a lawful request from a competent authority.
• Fraud prevention: When required to investigate a security breach or fraudulent activity.

In each of the above cases, only the minimum information necessary to fulfil the purpose is shared.

The cu777 website uses cookies and similar technologies that help improve your experience. Cookies are small data files stored in your browser.

The main types of cookies we use:

• Essential cookies: Essential for the core functioning of the website — maintaining login status, security verification, and so on.
• Functional cookies: To remember your preferences and settings — such as language selection.
• Analytical cookies: To understand how the website is used and to improve our services.

Most browsers allow you to control cookies. However, disabling essential cookies may prevent some features of the platform from working properly.

As a member of the cu777 platform, you have certain important rights regarding your own information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to erasure: In certain circumstances (such as when closing your account), you can request that your information be deleted — however, where legal obligations exist, it may not be possible to delete all information.
• Right to restrict processing: In certain cases, you can request that the processing of your information be limited.
• Right to object: You have the right to object to how your information is being used.
• Right to data portability: You can request that the information we hold about you be provided in a structured format.

To exercise these rights, please contact our support team. We will process your request as quickly as possible.

cu777 retains your information only for as long as it is needed. In general:

• Information for active accounts is retained for as long as the account remains open.
• Financial and transaction information is retained for a defined period after account closure, in accordance with legal requirements.
• Support-related communication records are kept for a limited period to ensure service quality.
• Security logs and activity records are retained for a set period for protection purposes.

Once the retention period ends, information is securely deleted or anonymised so that you can no longer be identified.

cu777 is a service for adults only — for those aged 21 and above. We do not knowingly collect information from any minor.

If we become aware that a minor has registered on our platform, the relevant account will be closed immediately and that person's information will be deleted as quickly as possible. We ask parents and guardians to monitor their children's internet use regularly.

cu777 may periodically update this privacy policy as needed. For significant changes, we will post a notice on the platform and/or inform you at your registered email address.

Continued use of the platform after an update will be taken as your agreement to the new policy. If you have any objections, please contact us or choose the option to close your account.